Frequently Asked Questions
All Your adda6 Questions Answered in One Place
Bonuses, payment methods, live casino, support, and responsible gaming — everything you want to know is on this page.
This FAQ page brings together direct and detailed answers to the questions that come up most often when using adda6. From making a deposit to bonus terms, live dealer games to responsible gaming guidelines — you'll find clear information on all of it. If you still have questions, our 24/7 support team is always ready to help.
Live Dealer Games
adda6's live casino tables offer a range of betting limits, so there are suitable options for both new and experienced players. You'll find a wide selection from low-stakes tables all the way up to high-stakes tables. The minimum and maximum limits for each table are shown on screen before you enter the lobby, so you can pick the table that suits you before you sit down.
Yes, adda6's live casino is fully mobile-friendly. Just log in from the browser on any Android or iOS smartphone and you can play with a live dealer in full screen. There's no need to download a separate app. Just make sure your internet connection is stable — a smooth live stream makes for a much better experience.
In a live dealer game, a trained dealer broadcasts live in high definition from a real studio. You watch the card deal, roulette spin, or dice roll on screen in real time, and place your chips or bets within the allotted time. The software confirms the result and credits or debits your account instantly. It gives you the feel of a real table with the convenience of an online casino.
Baccarat is a straightforward card game where you bet on one of three outcomes — Player wins, Banker wins, or Tie. The dealer deals two cards to each of two hands, and the hand closest to 9 wins. The counting rules are simple: 10s and face cards are worth zero. The Banker bet carries a slightly lower house edge — it's a good choice to start with.
Responsible Gaming
If you feel your gaming habits are getting out of control, contact adda6's support team — we can arrange a temporary break or permanent closure of your account. Reaching out to Gamblers Anonymous or a local mental health service is also a brave and right step. You'll find detailed information and resources on our responsible gaming page.
Keep an eye out for a few warning signs: spending more than your budget, continuing to play to chase losses, not being able to give time to work or family because of gaming, and feeling restless at the thought of stopping. If any of these ring true, take a break and let someone you trust know. adda6 is for entertainment — it is not a way to earn income.
adda6 is for people aged 21 and over only. Age is verified at registration and identification documents may be requested. We are firmly committed to preventing access by minors. If you suspect a minor in your household is using the platform, contact support immediately.
Yes. To keep your gaming budget in check, you can request that a daily or weekly deposit limit be set through our support team. It's an effective tool for responsible play. Setting a limit is easy, but increasing it comes with a waiting period to ensure the decision is considered.
How to Make a Deposit
adda6 currently accepts deposits through three mobile financial services: bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳500. These are Bangladesh's most popular mobile wallets and are processed instantly, so your account balance will update shortly after you make a deposit.
Log in to adda6, go to the cashier or deposit section, and select Nagad. Enter the amount following the instructions provided and send money to adda6's designated Nagad number. Keep the transaction reference number. Your account is usually credited within a few minutes. If you run into any issues, don't forget to contact support.
bKash deposits are generally instant — in most cases your adda6 account balance is updated within a few minutes of the payment being confirmed. If it hasn't been credited within 30 minutes, take a screenshot of the bKash transaction and contact support. Providing the correct reference number speeds up the resolution.
First, check in your payment app that the transaction was successful. Then check your deposit history in the adda6 cashier. If more than 30 minutes have passed and your balance still hasn't updated, contact us via live chat or email at [email protected] with a screenshot of the transaction and the reference number — the support team will verify and resolve the issue promptly.
Contact & Support
adda6's support team assists in both Bengali and English. With Bangladeshi players in mind, the team is most comfortable communicating in Bengali. Whatever your question or issue, write in Bengali and you'll get a reply in Bengali — there's no language barrier.
Having the following ready before you contact support will speed up the resolution: your account email or username, a brief description of the issue, the payment transaction reference number and screenshot if applicable, and the approximate time the issue occurred. Providing all of this together helps the support agent understand and resolve the matter faster.
There are two ways to reach adda6 support: live chat (start an instant chat from any page on the site) and email — [email protected]. For urgent matters, live chat is the fastest. For detailed queries or if you need to attach documents, email is more suitable.
Yes, adda6 support is active 24/7 — seven days a week, around the clock. The service does not stop on public holidays, Eid, or any other occasion. Open live chat at any time and a support representative will be ready to respond.
Bonuses & Offers
A wagering requirement is the condition that specifies how much you need to bet before you can withdraw bonus funds. At adda6, this is 25 times the bonus amount only — not the deposit amount. For example: if you receive a ৳1,000 bonus, you need to complete ৳1,000 × 25 = ৳25,000 in wagers before winnings from the bonus can be withdrawn.
adda6 bonuses have a set validity period — this is clearly communicated when the bonus is received. If the wagering requirement is not met within the validity period, the bonus and any winnings earned from it may be forfeited. It's wise to work toward completing the requirements promptly after claiming a bonus.
adda6's welcome bonus is a 100% match bonus on your first deposit, up to ৳5,000. The bonus is added automatically when you make your first deposit after creating an account. For example: deposit ৳1,000 and you'll receive ৳1,000 in bonus funds, giving you a total balance of ৳2,000. The wagering requirement is 25 times the bonus amount.
Slot games generally count in full toward wagering. Live casino games (Baccarat, Roulette, live dealer tables) and sports betting may count partially or at a different rate. The exact contribution percentage for each game type is detailed in the bonus terms and conditions — it's worth reading through before you deposit.
No, because the welcome bonus is capped at ৳5,000. Depositing ৳12,000 will give you a ৳5,000 bonus, bringing your total balance to ৳17,000. The bonus is limited to a maximum of ৳5,000, so depositing more will not increase the bonus amount. The wagering requirement applies to that ৳5,000 bonus — meaning ৳5,000 × 25 = ৳125,000.
Still have questions?
If you didn't find the answer to your question in this FAQ, our support team is always ready to help. Get in touch in Bengali or English.